Market research firm Frost & Sullivan said it recognized Honeywell Process Solutions (HPS) with its 2011 global award for customer value enhancement in the world automation services space.
Honeywells "customer first" approach is reflected in its innovative, customer-friendly, and value-added service offerings, the research firm said.
The renewed focus for process end-users on reducing costs through increased return on assets requires strategic reevaluation of service practices, the firm said.
Volatile market conditions and complex process scenarios necessitate adoption of automation and control solutions and support strategies that can enhance operational improvements, according to Frost & Sullivan.
"While many solution providers view service as a mere requirement to support the products delivered, HPS has carved a space for itself through innovative service offerings that can transform end-users' businesses and increase bottom line performance," said Frost & Sullivan program manager Arunkumar J.
"Several leading process end-users depend on HPS to solve their complex process problems through control solutions and services, which demonstrates the strength of the organization's offerings, he added.
With its Experion process knowledge system, Honeywell is the second-largest distributed control system supplier and number one provider of advanced process control solutions in the world, the firm said.
Its understanding of end-user transformation needs allows it to provide automation control solutions and support offerings that reduce total cost of ownership, and improve operational efficiency, reliability and sustainability, according to Frost & Sullivan officials.
Honeywells service proficiency is demonstrated with its lifecycle management offerings that enable a customer to enhance operational excellence and reduce total cost of ownership.
Honeywell has also adopted technologies to drive cost reduction for end-users even in the installation phase, the firm said.
The company adopts technologies, such as virtualization, to reduce its hardware footprint and enhance decision making efficiency.
Furthermore, Honeywell - with its integrated main automation contractor (I-MAC) methodology - integrates the traditional control systems with safety, security, advanced process control, optimization and MES offering, according to Frost & Sullivan.
Honeywell also enables easy adoption of green practices, the firm said.
Elsewhere, Honeywell helps reduce operational costs by providing energy efficiency and regulatory compliance for power generation facilities, according to the report.
Honeywells advanced energy solutions segment, with its advanced process control suite, is exclusively designed for power generation plants enabling improved energy efficiency while reducing emissions.
"Frost & Sullivan research indicates that nearly 25% of all new capital expenditures will be focused on green practices including sustainability and environmental compliance," said Arun. "HPS' uniqueness extends beyond integrated control and optimization solutions to include process knowledge that facilitates green processes for its end-users in the oil, gas and chemicals segment."
In short, Honeywells vision of innovative product offerings and services that facilitate its customers' transformation of their operations makes it the worthy recipient of Frost & Sullivan's automation services award, firm officials said.
Frost & Sullivan said it presents the award annually to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products.
The award recognizes the company's inordinate focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and ultimately customer base expansion.