Market research firm Frost & Sullivan said it recognized
Honeywell Process Solutions (HPS) with its 2011 global award
for customer value enhancement in the world automation services
Honeywells "customer first" approach is reflected in
its innovative, customer-friendly, and value-added service
offerings, the research firm said.
The renewed focus for process end-users on reducing
costs through increased return on assets requires strategic
reevaluation of service practices, the firm said.
Volatile market conditions and complex process scenarios
necessitate adoption of automation and control solutions and
support strategies that can enhance operational improvements,
according to Frost & Sullivan.
"While many solution providers view service as a mere
requirement to support the products delivered, HPS has carved a
space for itself through innovative service offerings that can
transform end-users' businesses and increase bottom line
performance," said Frost & Sullivan program manager
"Several leading process end-users depend on HPS to solve
their complex process problems through control solutions and
services, which demonstrates the strength of the organization's
offerings, he added.
With its Experion process knowledge system,
Honeywell is the second-largest distributed control system
supplier and number one provider of advanced process control
solutions in the world, the firm said.
Its understanding of end-user transformation needs allows it
to provide automation control solutions and support offerings
that reduce total cost of ownership, and improve operational
efficiency, reliability and sustainability, according to Frost
& Sullivan officials.
Honeywells service proficiency is demonstrated with
its lifecycle management offerings that enable a customer to
enhance operational excellence and reduce total cost of
Honeywell has also adopted technologies to drive cost
reduction for end-users even in the installation phase, the
The company adopts technologies, such as virtualization, to
reduce its hardware footprint and enhance decision making
Furthermore, Honeywell - with its integrated main automation
contractor (I-MAC) methodology - integrates the traditional
control systems with safety, security, advanced process
control, optimization and MES offering, according to Frost
Honeywell also enables easy adoption of green practices, the
Elsewhere, Honeywell helps reduce operational costs by
providing energy efficiency and regulatory compliance for power
generation facilities, according to the
Honeywells advanced energy solutions segment, with its
advanced process control suite, is exclusively designed for
power generation plants enabling improved energy efficiency
while reducing emissions.
"Frost & Sullivan research indicates that nearly 25% of
all new capital expenditures will be focused on green practices
including sustainability and environmental
compliance," said Arun. "HPS' uniqueness extends beyond
integrated control and optimization solutions to include
process knowledge that facilitates green processes for its
end-users in the oil, gas and chemicals segment."
In short, Honeywells vision of innovative product
offerings and services that facilitate its customers'
transformation of their operations makes it the worthy
recipient of Frost & Sullivan's automation services award,
firm officials said.
Frost & Sullivan said it presents the award annually to
the company that has demonstrated excellence in implementing
strategies that proactively create value for its customers with
a focus on improving the return on the investment that
customers make in its services or products.
The award recognizes the company's inordinate focus on
enhancing the value that its customers receive, beyond simply
good customer service, leading to improved customer retention
and ultimately customer base expansion.