April 2002

Columns

HP Control: Process automation at a crossroads

The information revolution has profoundly changed our lives. The changes have primarily been focused on how we deal with information on a personal level and how companies deal with the..

Woll, D., ARC Advisory Group

The information revolution has profoundly changed our lives. The changes have primarily been focused on how we deal with information on a personal level and how companies deal with their suppliers and customers. In the late '80s and early '90s a disconnect in the business cycle between companies, their suppliers and their customers was recognized. This disconnect had become a barrier to commerce and was compromising performance and competitiveness. This realization triggered a search for a solution. Ultimately, enormous amounts of capital were spent on reengineering business work processes and adding new technology; the

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