January 2007

Asset Management

Adopting a customer-focused and process-centric supply chain

Here's a business model for improved operational excellence and value creation

Lafferty, T., West, B., Deloitte Consulting LLP

The downstream oil and gas (O&G) supply chain includes a complex set of transactional and management processes, functional organizations and enabling technologies. Typically, downstream companies are structured and managed in a manner that does not promote collaboration among their internal supply chain partners. This contributes to a misalignment of strategies, processes and management models that erode shareholder value and customer experience. Furthermore, globalization and the relentless pursuit to reduce cost across the supply chain are increasing the complexity of supply chain operations – further eroding shareholder value. Alignment and synchronization across the entire supply c

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