April 2015

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HP Reliability: The true cost of poor quality

Knoxville, Tennessee-based System Improvements, Inc., has been in the forefront of teaching structured root-cause analysis throughout the world. System Improvements, Inc. has used its proprietary soft..

Bloch, Heinz P., Hydrocarbon Processing Staff

Knoxville, Tennessee-based System Improvements, Inc., has been in the forefront of teaching structured root-cause analysis throughout the world. System Improvements, Inc. has used its proprietary software (TapRooT) for its courses and teaching endeavors over several decades. The organization has recently examined the thinking conveyed in old—if not antiquated—quality improvement (QI) language. The company observed language and performance indicators used by industry to monitor quality of output. TapRooT and similar performance software identified important flaws regarding QI programs. QI trends One of the biggest QI trends was the term “cost of poor quality” (COPQ) as t

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