April 2021

Columns

Reliability: Taking ownership of problems

Taking ownership of issues during a critical or troubling time is just as important as assuming responsibility during times of opportunity and benefit.

Bloch, Heinz P., Hydrocarbon Processing Staff

Taking ownership of issues during a critical or troubling time is just as important as assuming responsibility during times of opportunity and benefit. In fact, one could argue that accountability is even more important than opportunism, since there can be much more to lose when the threats of breakdown, failure and harm to personnel, plant and/or enterprise loom near. Here, we highlight two recent, relevant examples related to the ownership of problems: one in which ownership was present, and one in which it was not. These examples serve as resounding reminders of how service excellence and responsibility—or, conversely, failure and finger-pointing—at the upper levels of organizations can

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