January 2002

Loss Prevention/Management Guidelines

Behavior-based technology is the next step to operations excellence

This approach can increase productivity and reduce errors to optimize output

Hodson, S., Spigener, J., Behavorial Science Technology, Inc.

Many organizations first become acquainted with behavior-based technology in a safety application. To improve its performance, a company launches a behavior-based safety (BBS) implementation that is out in front of the organization as a whole. The tension between existing programs and behavior-based performance improvement mechanisms provide traction that can be used to reach safety goals. Organizations that have existing BBS efforts are finding that this technology can be used to produce creative tension within the status quo - in areas other than safety - to improve bottom-line performance (Fig. 1). This is largely

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