July 2009

Management Guidelines

A continual improvement process that really works

Taking care of these basics can enable businesses to move out of bureaucratic quagmire onto a path of measurable results

Woodruff, D. M., Management Methods Inc.

  Continual improvement (CI) can be defined as making changes in processes or systems to improve the ability to fulfill stated requirements. An effective CI process is simply an organized approach to upgrading processes and reaping the rewards. In many businesses today, the leadership team is saying or thinking, "This quality system (ISO 9001, Lean, Six Sigma, et al.) stuff just hasn't yielded the results we expected. With the present economic environment, it is critical that those of us in the HPI make significant continual improvements in our processes. Yet, many are concerned that process and quality improvement efforts have become bogged down in bureaucracy. The challenge is

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