September 2015

Maintenance and Reliability

Create an operator ownership culture to achieve continuous improvement in reliability—Part 2

Operators have a significant influence on a plant’s reliability.

Parris, M., Shell; Cameron, D., Tesoro Petroleum (retd.)

Operators have a significant influence on a plant’s reliability. In spite of this, little attention is focused on improving operator capabilities or on developing an operator ownership culture. In Part 2 of this two-part series, the authors explain how to create an operator ownership culture, which can help plants make a significant improvement in performance. There are three “must dos” for creating an operator ownership culture: Develop leadership, reduce defects and provide necessary support. If any of these actions are missing, it will prevent an ownership culture from developing. CULTIVATING LEADERSHIP Creating an ownership culture requires critical, but often missing, leadership skil

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